SUPPORT2017-12-17T22:20:14+00:00

Voucher information

Here you will find support for vouchers.

Below is general support questions if you do have further questions please feel free to contact me.

Q. If I book a voucher online do I get a printable version?
A. Yes, I will send out a glossy print of your voucher – please allow two days for post.

Q. What services can I avail of with your vouchers?
A. We offer services for singers, actors, poets, journalists, etc. We have audio and video recording options (green screen).  All details can be found here (due soon).

Q. How long do I need to book in advance?
A. I recommend not leaving it to the same week.  Weeks vary on available dates & time. Tip – School holidays can be busy, so consider booking at least a couple of weeks in advance on those occasions.

Q. If I run out of time can I pay for extra hours?
A. Yes, if there is no booking after your time. In the event of there being a booking straight after you we can reschedule and pick up from where we paused.

Q. If I book a time and fail to turn up do I lose my voucher?
A. No.  I know there can be many genuine reasons to have to cancel at the last minute. I don’t agree with policies where you would lose the use of the voucher.

Q. Do the vouchers expire?
A. The expiration date has been extended to two years. This gives people every opportunity to get the best out of their voucher.

Q. I have lost my voucher what can I do?
A. If you can provide me with the name of the person who paid for the voucher I can track the voucher number down and re-issue.

Q. Are the vouchers transferable?
A. Yes.  Please just send me an email from the payee on record to confirm that they are not using the voucher.

Q. I’m having difficulty paying for the vouchers online?
A. Please feel free to contact me and I will assist you ASAP.

Q. Are you open Saturdays and Sundays?
A. Bluebird Studios in open 7 days a week from 9.30 am – 10.00 pm.